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Home Office (GUADALAJARA)
Frivan Telecom
remuneración:
22000 Pesos Mexicanos
experience level:
mid level
job title:
Customer Care Agent
tipo de empleo:
tiempo completo
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We are looking for a dedicated, detail-oriented, and client-focused Customer Care Agent to join our dynamic team. This role is perfect for someone who thrives in a fast-paced, service-driven environment and takes pride in delivering flawless support with professionalism and empathy.
What You’ll Do:
Be available to assist clients and partners around the clock, ensuring seamless communication and top-tier service.
Handle emergency situations with calm, quick thinking, and problem-solving skills.
Coordinate with suppliers, drivers, guides, and internal teams to guarantee smooth operations.
Provide real-time updates, confirmations, and assistance to clients during their travels.
Document all client interactions accurately and efficiently.
What We’re Looking For:
Excellent communication skills in English
Strong attention to detail and organizational abilities.
A natural problem-solver who stays calm under pressure.
Availability to work flexible shifts (nights, weekends, every other week).
A true team player with a service-first mindset.
What We Offer:
Competitive monthly salary of 20,000 MXN.
Food vouchers 2000 pesos
The chance to be part of a prestigious company known for excellence in luxury travel.
Hands-on experience in international client relations.
Growth opportunities within a global, service-oriented organization.
Join Frivan Telecom and become part of the team that ensures our clients’ peace of mind and unforgettable experiences—24/7.
If you’re a problem-solver with a passion for service, join us and be part of the team that keeps luxury travel running smoothly 24/7
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